Tell us what happened
- Include your iPhone model, iOS version and Whimulo version.
- Name the creature or screen involved and describe your last action before the problem.
- Share a screenshot if it helps; keep personal information out of it.
Keep your collection safe
Whimulo saves your collection on your iPhone and does not currently sync it between devices. Keep a collection export if you use the export option. If a collection fails to load, contact us before deleting the app or replacing the saved collection.
Loading or sound trouble
The iPhone app's creatures, artwork and sound are included in the app, so ordinary play does not need an internet connection. Try the on-screen retry option if one appears. If sound is missing, check your iPhone's volume and whether audio is playing through another device.