Make your message useful
- Include your iPhone model, iOS version and Quartwise version.
- Describe the steps you took and what you expected to happen.
- For a vehicle-data question, start with the year, make, model and engine. We do not need your full VIN or service history in the first message.
Vehicle lookup and offline use
VIN decoding and online model lists need an internet connection. Your saved garage, service history and the app's built-in guidance stay available on your device when you are offline. If a lookup is unavailable, try the manual vehicle-entry option.
Missing reminders
Check that Quartwise notifications are enabled in iPhone Settings and that reminders are enabled in the app. Keep the vehicle's mileage and service history up to date so reminders reflect the information you have entered.
Protect your service history
Use the app's backup export before moving devices or reinstalling. Restoring a backup replaces the records on that device, so keep a separate copy of your current records first. If data appears missing, contact us before deleting the app.
Check the vehicle's manual
Quartwise helps you organize information and ask better maintenance questions. Confirm specifications and service requirements against your vehicle's owner's manual and appropriate professional advice.